Refund policy

Return & Refund Policy – ESSENTIALS. by Hydra - HYDRA'sβ„’

At HYDRA'sβ„’, we take pride in providing quality essentials that are built for everyday life. If you’re not satisfied with your purchase, we do offer returns under the following clear terms.

πŸ”„ Return Policy

  • Returns are accepted within 7 days of delivery.

  • Item must be unused, in its original condition, and in original packaging.

  • Proof of purchase (invoice/order number) and clear photos of the issue are required.

  • Order cancellations are not accepted once the order is packed.

πŸ“© To request a return, email us at: essentialsbyhydra@gmail.com

❌ What Cannot Be Returned

We do not accept returns for the following reasons:

  • Ordered by mistake

  • Changed my mind

  • Found cheaper elsewhere

  • Damaged due to misuse or normal wear & tear

We also do not accept returns for personal care items (once opened), or products marked as final sale or non-returnable.

πŸ’Έ Refunds

  • Once your return is received and inspected, we’ll notify you of the refund status.

  • Approved refunds will be processed to the original payment method within 5–7 business days.

  • Shipping charges (if any) are non-refundable.

ℹ️ Other Notes

  • Do not send returns without first contacting us β€” unsolicited returns will be rejected.

  • You are responsible for return shipping unless the item was defective or sent in error.